Hospitality

Digital modernization of bookings and CRM

Online booking journey redesign and centralized client requests in a unified CRM.

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+45%

Requests / month

< 4 h

Response time

FR · EN · AR

Languages

Hotel chain — Morocco

Challenge

Bookings arrived through multiple channels without a consolidated view. Response rate to group quote requests was low.

Solution

Smart quote form, Kanban dashboard for sales teams and Microsoft 365 email integrations. Automatic notifications on every new request.

Results

  • Quote response time divided by 3
  • Full visibility on the sales pipeline
  • Consistent experience across direct channels

Related services: Digital Solutions

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