Hospitality
Digital modernization of bookings and CRM
Online booking journey redesign and centralized client requests in a unified CRM.
+45%
Requests / month
< 4 h
Response time
FR · EN · AR
Languages
Hotel chain — Morocco
Challenge
Bookings arrived through multiple channels without a consolidated view. Response rate to group quote requests was low.
Solution
Smart quote form, Kanban dashboard for sales teams and Microsoft 365 email integrations. Automatic notifications on every new request.
Results
- ✓Quote response time divided by 3
- ✓Full visibility on the sales pipeline
- ✓Consistent experience across direct channels
Related services: Digital Solutions
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